Find answers to common questions below. Can't find what you're looking for? Contact support.
Access is by invitation only. You’ll receive an email from your organisation or from GTAIM with a link to create your account. Follow the link, set your password, and you’re in.
Check your spam or junk folder. If you still can’t find it, contact your organisation administrator or reach out to our support team.
On the sign-in page, click “Forgot your password?” and enter your email address. You’ll receive a link to set a new password.
This means your account doesn’t have access to this product. Contact your organisation administrator or reach out to our support team for assistance.
We support the latest versions of Chrome, Firefox, Safari, and Edge. We recommend keeping your browser up to date for the best experience.
Email addresses cannot be changed directly through the platform. Please contact our support team for assistance.
Try clearing your browser cache and cookies, or use a private/incognito window. Make sure you’re using the correct email address. If the issue persists, use “Forgot your password?” to reset your credentials.
We take data protection seriously and comply with GDPR. For full details, see our Privacy Policy.
Use our Support page to send us a message. We aim to respond within 24 hours on business days.